Aby Smith Email
Head of Call Center @ Confero Limited
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Aby Smith Location
- Hemel Hempstead, GB
Aby Smith Work
- Head of Call Center @ (April 2022 - Present)
- Contact Center Manager @ (September 2019 - February 2022)
- Performance Manager @ (July 2016 - September 2019)
- Telesales Manager @ (July 2012 - June 2016)
- Telesales Manager @ (May 2011 - February 2012)
- Telesales Manager @ (September 2001 - April 2011)
Aby Smith Skills
- Voice of the Customer
- Operational Planning
- Negotiation
- Leadership Development
- Customer Contact
- Problem Solving
- Escalations Management
- Interpersonal Skills
- Executive Visibility
- Employee Relations
- HR Policies
- Budgeting
- Marketing Campaigns
- B2C
- Programmes
- Business Process
- Microsoft Excel
- Communication
- Service Levels
- Metrics Driven
- Stakeholder Management
- Customer Journeys
- Customer Satisfaction (CSAT)
- Skill Development
- Sales Operations
- Performance Motivation
- Sales
- Key Performance Indicators
- Strategic Leadership
- People Management
- Teamwork
- Business-to-Business (B2B)
- Leadership
- Continuous Improvement
- Time Management
- Quality Assurance
- Recruiting
- Team Management
- Strategic Services
- Customer Service Management
- Customer Service
- Customer Satisfaction
- Customer Relationship Management (CRM)
- Contact Centers
- Operations Management
- Customer Experience
- Analytical Skills
- Business Process Improvement
- Performance Management
Aby Smith Summary
- Aby Smith, based in Hemel Hempstead, GB, is currently a Head of Call Center at Confero Limited. Aby Smith brings experience from previous roles at Optegra Eye Health Care, ASOS.com, Schnieder Electric and Epson UK Ltd. With a robust skill set that includes Voice of the Customer, Operational Planning, Negotiation, Leadership Development, Customer Contact and more. Aby Smith has 1 emails on RocketReach.
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Aby Smith
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