Abida Karim Email & Phone Number
Head of Customer Experience @ Elite Group Holding
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Abida Karim Location
- Dubai, AE
Abida Karim Work
- Head of Customer Experience @ (December 2024 - Present)
- Customer Experience and Digital Transformation Sr. Consultant @ (October 2023 - December 2024)
- Customer Experience Performance Manager @ (August 2021 - September 2023)
- Customer Experience Performance Assistant Manager - CRM @ (March 2018 - July 2021)
- Assistant Manager CRM Quality @ (March 2014 - February 2018)
- Customer Relationship Management Team Lead @ (January 2011 - February 2014)
- Team Leader- CSR @ (July 2008 - December 2010)
Abida Karim Education
- MIT Professional Education
DIGITAL TRANSFORMATION: PLATFORM STRATEGIES FOR SUCCESS (Strategy and Business)
2023 - Columbia Business School
DIGITAL STRATEGIES FOR BUSINESS: LEADING THE NEXT-GENERATION ENTERPRISE (Strategy)
2022 - University of London
Master's degree (Accounting)
2019 - Oxford Brookes University
BSc (hons) in Applied Accounting and Business (Accounting and Business/Management)
- ACCA
ACCA affiliate (Accounting and Finance)
2013
Abida Karim Skills
- Analytical Skills
- Artificial Intelligence (AI)
- Automation
- Balanced Scorecard
- Bilingual
- Business Analysis
- Business Intelligence (BI)
- Business Performance Management
- Business Process Improvement
- Business-to-Business (B2B)
- Client Relations
- Communication
- Contact Center Management
- Contact Centers
- Creativity and Innovation
- Customer Experience Management
- Customer Journey Mapping
- Customer Loyalty
- Customer Relationship Management (CRM)
- Customer Research
- Customer Retention
- Customer Satisfaction
- Customer Segmentation Strategy
- Customer Service
- Customer Surveys
- Data Analysis
- Design Thinking
- Digital Transformation
- Generative AI Tools
- Genesys
- KPI Reports
- Key Performance Indicators
- Leadership
- Marketing Automation
- Mystery Shopping
- Natural Language Processing (NLP)
- Net Promoter Score
- Operations Management
- Optical Character Recognition (OCR)
- Oracle
- Organizational Development
- Organizational Leadership
- Performance Appraisal
- Performance Management
- Problem Solving
- Project Management
- Public Speaking
- Quality Assurance
- Quality Reporting
- Qualtrics
- Risk Management
- Sales Management
- Salesforce.com
- Service-Level Agreements (SLA)
- Stakeholder Management
- Standard Operating Procedure (SOP)
- Strategic Planning
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Time Management
- Training
- Voice of the Customer
- Workforce Planning
Abida Karim Summary
- Abida Karim, based in Dubai, AE, is currently a Head of Customer Experience at Elite Group Holding. Abida Karim brings experience from previous roles at Systems MEA (Techvista) and AW Rostamani Group. Abida Karim holds a DIGITAL TRANSFORMATION: PLATFORM STRATEGIES FOR SUCCESS in Strategy and Business @ MIT Professional Education. With a robust skill set that includes Analytical Skills, Artificial Intelligence (AI), Automation, Balanced Scorecard, Bilingual and more. Abida Karim has 1 emails and 1 mobile phone numbers on RocketReach.
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