2024 -now Director - Global Incident and Problem Management @
2018 -now Director, Global Incident Management Office @
2014 -2018 Service Delivery Manager @ Loblaw Companies Limited @
2011 -2014 Associate Operations Manager @
2008 -2011 Incident Manager @
2005 -2008 Infrastructure Support Specialist @
2004 -2005 Executive @
Abdur Rasheed Education
Guru Gobind Singh Indraprastha University
BCA (Computer Science)
2001-2004
Khair Inter College
12th (PCM)
1999-2001
Abdur Rasheed Skills
Team Management
Vendor Management
Management
Business Analysis
E-commerce
Service Delivery
Business Development
BPO
ITIL
IT Service Management
Transition Management
CRM
Operations Management
Outsourcing
Strategy
Requirements Analysis
Data Center Management
Customer Relationship Management (CRM)
Abdur Rasheed Summary
Abdur Rasheed, based in Toronto, ON, CA, is currently a Director - Global Incident and Problem Management at Scotiabank. Abdur Rasheed brings experience from previous roles at Scotiabank, Cognizant and Wipro Infotech. Abdur Rasheed holds a 2001 - 2004 BCA in Computer Science @ Guru Gobind Singh Indraprastha University. With a robust skill set that includes Team Management, Vendor Management, Management, Business Analysis, E-commerce and more. Abdur Rasheed has 3 emails and 3 mobile phone numbers on RocketReach.
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