2007 -2012 YKB Contact Center Strategic Planning, Reporting and Operation Manager @
2003 -2007 Koçbank and Yapi Kredi Bank Call Center 2003 – 2007 (İstanbul) System Analysis and Development Special @
2001 -2003 Internet Banking Customer Services – Team Leader @ Koçbank Call Center
2000 -2001 Internet Banking IT Analyist @ Kocbank IT
Abdullah Karakus Education
Istanbul University 1996-2000
Harvard Business School
Abdullah Karakus Skills
Customer Experience
Call Center Development
Call Center
Credit Cards
Call Centers
CRM
Banking
Team Management
Management
Analysis
Integration
Contact Centers
Outsourcing
Operations Management
Business Planning
Project Planning
Business Analysis
Team Leadership
Social Media
Sales
Education
Project Leadership
Sales Management
Microsoft Excel
Training
Customer Service
Internet Banking
Abdullah Karakus Summary
Abdullah Karakus, based in Istanbul, Turkey, is currently a Customer Relations Center Service and Sales Director at Yapı Kredi at Yapı Kredi. Abdullah Karakus brings experience from previous roles at Yapı Kredi. Abdullah Karakus holds a 1996 - 2000 Istanbul University. With a robust skill set that includes Customer Experience, Call Center Development, Call Center, Credit Cards, Call Centers and more. Abdullah Karakus has 2 emails and 1 mobile phone numbers on RocketReach.
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