Abdullah Basheer Email
Head of Customer Experience department @ National Bank of Iraq
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Abdullah Basheer Location
- Baghdad Governorate, Iraq
Abdullah Basheer Work
- Head of Customer Experience department @ (September 2025 - Present)
- Digital Transformation Manager @ (November 2024 - September 2025)
- Commercial and Digital Technology Manager - Earthlink Group @ (May 2023 - November 2024)
- Planning and reporting head @ (August 2021 - May 2023)
- Head of Customer Care @ (August 2019 - August 2021)
- Simulation specialist - Customer experience management @ (March 2017 - August 2019)
- Customer care - workforce management - planning and operation support department @ (January 2015 - March 2017)
- Callcenter Agent @ (September 2012 - January 2015)
- Graphic Designer @ al ghadeer satellite TV channel (August 2011 - April 2013)
Abdullah Basheer Education
- The CX Academy
Professional Diploma (Customer experience management)
2026-2027 - Al Rafidain university collage
Bachelor’s Degree (computer and communication engineering)
2011
Abdullah Basheer Skills
- 3D Design
- 3D Studio Max
- Administration
- Adobe Photoshop
- Adobe Premiere Pro
- Advertising
- After Effects
- Analytical Skills
- Arabic
- Business Analysis
- Communication
- Communication Training
- Complaint Management
- Contact Centers
- Critical Thinking
- Customer Experience
- Customer Journeys
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Data Analysis
- Digital Project Management
- Digital Transformation
- Graphic Design
- Infor Enterprise Resource Planning (ERP)
- Integration
- Leadership
- Microsoft Access
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Net Promoter Score
- Oral Communication
- Policies & Procedures
- PowerPoint
- Presentation Skills
- Presentations
- Problem Solving
- Project Management
- Project Planning
- Requirements Analysis
- Resource Allocation
- Retention Strategies
- Service Levels
- Team Leadership
- Team Management
- Teamwork
- Telecommunications
- Troubleshooting
Abdullah Basheer Summary
- Abdullah Basheer, based in Baghdad Governorate, Iraq, is currently a Head of Customer Experience department at National Bank of Iraq. Abdullah Basheer brings experience from previous roles at EarthLink Telecommunications, Tashgheel and Awal Telecom. Abdullah Basheer holds a 2026 - 2027 Professional Diploma in Customer experience management @ The CX Academy. With a robust skill set that includes 3D Design, 3D Studio Max, Administration, Adobe Photoshop, Adobe Premiere Pro and more. Abdullah Basheer has 2 emails on RocketReach.
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