Abdul Muhammad Email & Phone Number
Senior Team Supervisor, Customer Service @ Delivery Hero
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Abdul Muhammad Location
- Klang, MY
Abdul Muhammad Work
- Senior Team Supervisor, Customer Service @ (January 2025 - Present)
- Performance Team Lead (BPO Management), Customer Service @ (February 2022 - December 2024)
- Senior Subject Matter Expert, Customer Service @ (September 2021 - February 2022)
- Senior Service Executive, Customer Service @ (April 2021 - September 2021)
- Senior Recovery Executive, Customer Service (High Level Escalations) @ (September 2020 - April 2021)
- Senior Customer Service Executive @ (September 2015 - June 2020)
- Senior Team Lead (Maxis Outbound Campaign) @ (October 2013 - January 2015)
- Team Leader (Maxis Outbound Campaign) @ (September 2010 - October 2013)
- Team Leader (Maxis Inbound Campaign) @ (July 2007 - September 2010)
- Customer Service Representative (Astro Inbound Campaign) @ (April 2006 - June 2007)
- Collection Officer @ (October 2003 - April 2006)
Abdul Muhammad Education
- Universiti Utara Malaysia
Bachelor's Degree in Finance (Finance/Accountancy/Banking)
2000-2003 - Kolej MARA Kuala Nerang
Higher Secondary/STPM/"A" Level/Pre-U in Business Study (Business Management and Accountancy)
1999-2000
Abdul Muhammad Skills
- Management
- CRM
- Call Centers
- Team Management
- Leadership
- Analysis
- Training
- Lead Generation
- People Management
- Business Development
- Customer Experience
- Telecommunications
- Process Improvement
- Operations Management
- Sales Operations
- Contact Centers
- Staff Retention
- Business Process Improvement
- Team Leadership
- Performance Measurement
- Staff Development
- Strategy
- Customer Service
- Vendor Management
- Project Management
- Performance Management
- Business Strategy
- Recruiting
- Talent Acquisition
- Sales
- Employee Engagement
- Change Management
- Negotiation
- Coaching
- Microsoft Office
- Strategic Planning
Abdul Muhammad Summary
- Abdul Muhammad, based in Klang, MY, is currently a Senior Team Supervisor, Customer Service at Delivery Hero. Abdul Muhammad brings experience from previous roles at Delivery Hero. Abdul Muhammad holds a 2000 - 2003 Bachelor's Degree in Finance in Finance/Accountancy/Banking @ Universiti Utara Malaysia. With a robust skill set that includes Management, CRM, Call Centers, Team Management, Leadership and more. Abdul Muhammad has 3 emails and 1 mobile phone numbers on RocketReach.
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