Abdul Manan Email & Phone Number
Head of Business Assurance @ British Council
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Abdul Manan Location
- Lahore, PK
Abdul Manan Work
- 2019 -now Head of Business Assurance @
- 2011 -2019 Regional Manager Operations and Transformation -South Asia @
- 2010 -2011 Project Manager- Outsourcing Operations and Customer Services @
- 2007 -2010 Head Of Customer Service and Support @
- 2002 -2007 Manager Customer Service and Operations @
- 2005 -2005 Training and Development Lead @
- 2003 -2005 Operations Supervisor @
Abdul Manan Education
- Henley Business School
Leadership (Organizational )
2015-2016 - Lahore University of Management Sciences
(Service for Managers)
2010-2010 - Project Management Institute
PMP (Project Management Professional Training)
2010-2010 - Lahore School of Economics
Master of Business Administration - MBA (Marke and Operations)
2006-2008 - Lahore School of Economics
MBA (Marketing & Finance)
2006-2008
Abdul Manan Skills
- Business Process
- Customer Service
- Manuals
- Test Cases
- Call Center
- Resource Management
- Workforce Management
- IVR
- People Management
- Team Management
- Operations Management
- Process Engineering
- Quality Assurance
- Business Analysis
- Team Building
- Telecommunications
- Outbound
- Business Management
- Visio
- Planning
- Customer Satisfaction
- Operation
- Customer Relations
- Service Delivery
- Quality Management
- Targets
- Vendor Management
- Change Management
- Billing
- Customer Retention
- VAS
- Requirements Analysis
- Problem Solving
- BPO
- Customer Experience
- Outsourcing
- Team Leadership
- Business Process Improvement
- SLA
- Performance Management
- Management
- Project Planning
- Call Centers
- CRM
- Business Development
- Cross-functional Team Leadership
- Negotiation
- Project Management
- Employee Training
- Training
- Troubleshooting
- SQL
- Microsoft Office
- Teamwork
- Time Management
- Microsoft Excel
- Cross Functional Team Leadership
Abdul Manan Summary
- Abdul Manan, based in Lahore, PK, is currently a Head of Business Assurance at British Council. Abdul Manan brings experience from previous roles at British Council, Abacus Consulting, Wateen Telecom and TRG - The Resource Group. Abdul Manan holds a 2015 - 2016 Leadership in Organizational @ Henley Business School. With a robust skill set that includes Business Process, Customer Service, Manuals, Test Cases, Call Center and more. Abdul Manan has 2 emails and 1 mobile phone numbers on RocketReach.
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