Abdelrahman Ezzat Email

Workforce and Reporting Manager @ Tamkeen Technologies

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Abdelrahman Ezzat Location

Riyadh, SA

Abdelrahman Ezzat Work

Workforce and Reporting Manager @ (July 2023 - Present)
Senior Supervisor Workforce @ (December 2021 - July 2023)
Workforce Supervisor @ (February 2018 - November 2021)
Workforce Supervisor @ (August 2017 - February 2018)
Workforce Analyst @ (July 2015 - August 2017)

Abdelrahman Ezzat Education

Zagazig University
Bachelor's Degree (Law)
2007-2011

Abdelrahman Ezzat Skills

ACD Management
Analytical Skills
Analytics
Artificial Intelligence (AI)
Assessment
Attrition Reduction
Avaya Products
Budget Management
Budgeting
Business Analysis
Business Planning
Business Process Improvement
Business Process Outsourcing (BPO)
Business Strategy
Capital Budgeting & Investment Appraisal
Cisco Call Manager
Communication
Contact Center Management
Contact Center Performance Management
Contact Center Technology
Contact Centers
Continuous Improvement
Corrective and Preventive Action (CAPA)
Cost Reduction Strategies
Customer Experience
Customer Journey Mapping
Customer Service
Cybersecurity
DAX (Data Analysis Expressions)
DMAIC
Data Analysis
Data Analytics
Data Modeling & Relationships
Financial Analysis
Forecasting
Genesys Cloud
Governance, Risk Management, and Compliance (GRC)
Hiring
Human Resources (HR)
Infogram Data Visualization
Interactive Reports & Visuals
Internal Audits
Job Scheduling
KPI & Metrics Reporting
Leadership
Leadership & Team Coordination
Lean Manufacturing
Management of multi-disciplinary teams
Microsoft Excel
Microsoft Office
Microsoft Power BI
Microsoft PowerPoint
Multitasking
Nortel
Organizational Development
Performance Management
Performance Metrics (KPIs, SLAs, CSAT, NPS)
Planning
Process Compliance & Auditing
Product Lifecycle Management
Project Management
Project Planning & Scheduling
ROI & Break-Even Analysis
Recruiting
Reporting & Analysis
Risk-Based Thinking
Root Cause Analysis (RCA)
Salesforce Lightning
Schedules
Scheduling
Scope, Time & Cost Management
Security Awareness
Site Management
Staff Scheduling
Staffing Plans
Staffing Services
Statistical Analysis
Strategic Alignment of Projects
Strategic Financial Thinking
Strategic Planning
Supplier Quality Management
System Administration
Systems Analysis
Team Management
Team Motivation
Time Management
Workforce
Workforce Analytics
Workforce Development
Workforce Management
Workforce Performance
Workforce Planning
Workload Automation
Zendesk

Abdelrahman Ezzat Summary

Abdelrahman Ezzat, based in Riyadh, SA, is currently a Workforce and Reporting Manager at Tamkeen Technologies. Abdelrahman Ezzat brings experience from previous roles at Terhab | ترحاب, talabat and Raya Contact Center. Abdelrahman Ezzat holds a 2007 - 2011 Bachelor's Degree in Law @ Zagazig University. With a robust skill set that includes ACD Management, Analytical Skills, Analytics, Artificial Intelligence (AI), Assessment and more. Abdelrahman Ezzat has 1 emails on RocketReach.