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Aaron Morgan Location
Newport, GB
Aaron Morgan Work
Director of Services @ (October 2024 - Present)
Operations Director @ (June 2023 - October 2024)
Deputy Head of Operations (IT, WFM, Compliance and Technical Operations) @ (March 2021 - June 2023)
Manager of Workforce Management @ (March 2021 - November 2021)
Dialler Manager and Workforce Optimisation Lead @ Excellous (March 2021 - August 2021)
Service Delivery Manager @ (July 2018 - March 2021)
Proxima Catalytics On-Boarding Manager @ (October 2016 - March 2018)
Data Analytics Manager @ (October 2015 - December 2016)
CRM Helpdesk Manager @ (January 2010 - October 2015)
Contact Centre Co-ordinator and Fault Analyst @ (June 2006 - October 2009)
Aaron Morgan Education
Coleg Gwent (Crosskeys)
AVCE ICT (IT)
2003-2005
Pontllanfraith Comprehensive
GCSE's
1991-1996
Aaron Morgan Skills
Ad Hoc Reporting
BPO
Business Process Improvement
CRM
Change Management
Help Desk Support
ISO 9001
IT Leadership
IT Management
IT Operations
IT Service Management
ITIL
Incident Management
Information Security
Iso 9000
Leadership
Lean Manufacturing
Management
Management Style
Networking
Outsourcing
Process Improvement
Procurement
Project Management
Recruiting
Root Cause Analysis
SLA
Service Delivery
Service-Level Agreements (SLA)
Stakeholder Management
Strategy
Team Management
Telecommunications
Training
Transition Management
Troubleshooting
Aaron Morgan Summary
Aaron Morgan, based in Newport, GB, is currently a Director of Services at Centerprise International. Aaron Morgan brings experience from previous roles at Centerprise International, Subfero and Excellous. Aaron Morgan holds a 2003 - 2005 AVCE ICT in IT @ Coleg Gwent (Crosskeys). With a robust skill set that includes Ad Hoc Reporting, BPO, Business Process Improvement, CRM, Change Management and more. Aaron Morgan has 2 emails and 2 mobile phone numbers on RocketReach.
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