2Mares Information

WORKFORCE ENGAGEMENT MANAGEMENT: Workforce Management – Automated Quality/Coaching – Team Analytics – Artificial Intelligence – Smart Data – Ethical & Legal AI Checks 2MARES is a solution fully integrated with the existing system infrastructure of the contact center or BPO, adding capabilities in Analytics, Collaboration, Process Optimization, and Compliance & Ethical AI Assurance across current operational processes. More than 100,000 contact center positions use 2MARES today across Iberia and LATAM, improving productivity and quality while enhancing the well-being of Customer Experience teams: Quality Monitoring, Coaching, Training, Performance, Customer Experience, Speech Analytics, Employee & Customer Feedback, Call and Screen Recording, Social Media and Digital Channels, Semantic & Text Analytics… Specialists in Team Intelligence Technology for Customer Experience and Contact Centers since 1996.