Second Order (ca) Information

Second Order is a management consultancy focused on helping our clients with customer-related topics such as customer experience improvement, revenue growth, and customer value. We are a federation of independents who work together when it makes sense. We add resources to projects based on the client’s industry and current needs – we dig into our networks to bring the right resources to task. Our primary focus is in technology-media-telecom and public sector although we occasionally work in related sectors such as retail and business services. Services include: - Customer centric strategic planning - Customer experience improvement - Customer strategy - Customer loyalty - Revenue and margin enhancement - Pricing strategy and execution - Feasibility studies and program review - Customer insights and stakeholder engagement