Phebi.AI Information

Phebi is an award-winning innovator in voice technology, behavioral science, and AI for market research and customer experience. Its software analyzes both what people say and how they say it to generate research-based expression intelligence that provides richer context, reveals patterns, surfaces key moments, and helps tell more complete stories from data. Phebi’s flagship software is an add-on to leading survey platforms that collects audio and video responses, including via optional AI-based probing questions. It also analyzes IDIs from quant projects, call recordings, and other file types. When people speak instead of type, their responses include more content and context. But. because people don’t always say what they really mean and feel, and because up to 38% of emotion is carried by voice tone alone, a text-only approach may miss important context, engagement levels, and other factors needed to tell the full story. Phebi goes beyond the words people say, analyzing their voice signals and comparing them to research-based communication patterns to help researchers better understand their responses and perspectives. The intelligence Phebi provides is to traditional insights as EQ is to IQ—its multi-modal approach provides a rich new layer of information that text-based sentiment analysis alone can’t. Phebi’s software includes researcher-friendly tools that support the efficient creation of compelling, in-depth presentations. It offers transcripts, language translations, automated and manual tagging, summarizing and exploring via an AI co-pilot, analysis via reporting and interactive visualizations, and showreels. Phebi also offers software for live qual voice capture, automated voice surveys (IVR), AI-moderated interviewing, and an add-on for automated real-time response capture in CATI projects. Want to learn more? Visit https://phebi.ai or email info@phebi.ai.