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Since 1993, Performance by Design (PBD) has provided consulting to a broad range of clients in various industries. We are experts in user research, interface design, and usability for desktop, web, and mobile platforms. We have experience with consumer and enterprise software systems in telecommunications, banking, consumer products, utilities & smart energy, and the public sector. PBD follows a User Centered Design approach that ensures new software systems are tailored to optimal user workflow while meeting specific business requirements. Usability is the hallmark of our work. We support the planning, requirements, and design phases of new software deployments. We have project experience with custom built software solutions and configurations to out-of-the-box solutions.

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The Performance by Design annual revenue was $2.8 million in 2026.

James Willock is the President of Performance by Design.

2 people are employed at Performance by Design.

Performance by Design is based in Vancouver, British Columbia.

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