2015 -
2021 Vice President, Customer Engagement and Process Transformations and Reservations Operations @
2013 -
2015 Head of World Service CEN @
2011 -
2013 Director, Hong Kong and Singapore Consumer Card Services @
2003 -
2011 Director, Customer Contact Centre @
1997 -
2003 Various @
Han san Lim Education
Hawaii Pacific University 1994
-
1997
Hawaii Pacific University
BsBA (Travel Industry Management)
1994
-
1997
Han san Lim Skills
Team Leadership
Customer Satisfaction
Hospitality Industry
Pre Opening
Call Centers
Services
Performance Management
Microsoft Excel
Hotel Management
Customer Contact
Operations Management
Marketing Strategy
Yield Management
Sales
Customer Service
Hotels
Hospitality Management
Call Center
Contact Centers
Front Office
Resorts
Express.js
Customer Experience
Tourism
Banking
Hospitality
Sales Training
Rooms Division
Management
Revenue Analysis
Training
Reservations
Project Management
Public Speaking
Change Management
Credit Cards
Han san Lim Summary
Han san Lim, based in Kuala Lumpur, MY, was previously a Senior VP, Customer Service Centre at Hurtigruten Group. Han san Lim brings experience from previous roles at Shangri-La Hotels and Resorts, American Express, American Express Malaysia and Shangri-La Hotels & Resorts. Han san Lim holds a 1994 - 1997 Hawaii Pacific University. With a robust skill set that includes Team Leadership, Customer Satisfaction, Hospitality Industry, Pre Opening, Call Centers and more. Han san Lim has 4 emails and 1 mobile phone numbers on RocketReach.
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