Fidbak Information

fidbak is a real-time customer feedback collection service that measures customer satisfaction. fidbak tracks the performance of a business or measures the effectiveness of quality improvements in customers’ satisfaction. By using fidbak’s sophisticated Customer Experience Measurement (CEM) system clients can identify weaknesses quickly and easily and track changes in the improvement of customers’ satisfaction. The fidbak CEM system is fully automated and is designed to get to the heart of customer experience, understand the dynamics of customer satisfaction fully, and transfer improvements to the bottom line. Questionnaires are embedded in Android tablets with clients’ own branding, and customers have a very high acceptance when invited to use these for the survey. Many managers want to track the performance of their business or measure the effectiveness of quality improvements in customers’ satisfaction. By using fidbak’s sophisticated Customer Experience Measurement (CEM) system clients can identify weaknesses quickly and easily and track changes in the improvement of customers’ satisfaction. The fidbak CEM system is fully automated and is designed to get to the heart of customer experience, understand the dynamics of customer satisfaction fully, and transfer improvements to the bottom line. Questionnaires are embedded in android tablets with clients’ own branding, and customers have a very high acceptance when invited to use these for the survey. fidbak's Customer Experience Measurement (CEM) system operates on 7”, or 10” touchscreen tablets preloaded with clients’’ survey. The default language is English, but surveys can be loaded in any of 27 languages. Once the customer has responded to the survey, the results are sent as a report to clients on a pre-arranged basis of regular frequency.