CronSights Information

As your company moves towards the Service Cloud, performance measurement is becoming even more challenging. In a reality in which 82% of Americans have stopped doing business with a company because of poor customer service, it is more important than ever to measure and manage critical performance metrics to define the most effective KPIs and CSFs. At CronSights, we’ve developed a total Salesforce solution that measures and manages the performance of your support teams, identifies issues in real time, and helps you to drive better customer service behaviors via targeted action. Our solution is used by Symantec, TransUnion, AutoDesk, and other leading companies with Salesforce-based contact centers, creating happier customers and improving ROI from the Service Cloud. Established in 2007, CronSights headquarters are located in New York, with an R&D center in Tel Aviv.