Central Research, Inc. Information

For 20+ years, Central Research, Inc. (CRI) has proudly served government agencies to help solve operational challenges—so programs can stay focused on mission success. Selected by the U.S. Department of Education as a Federal Student Aid loan servicer, CRI is known for trusted service to the citizen. We deliver large-scale capabilities and mission support for highly regulated environments, combining deep domain knowledge in public-facing programs and financial services along with operational excellence, integrity, and cybersecurity. From business process outsourcing to omnichannel contact center services and digital-first IT solutions, we add value and flexibility to government programs, helping them scale and build capacity. By embracing digital service delivery and investing in staffing development and retention, we improve customer experience to help public programs build trust, engagement, and measurable mission outcomes.