Location
San Francisco, CA, US
Work
- Chief Operating Officer Americas @ Uber
- Vice President Customer Service Operations @ Careem
- BUSINESS EXECUTIVE @ CS Global Partners
- VICE PRESIDENT CUSTOMER OPERATION MADRID and LATIN AMERICA @ Cable & Wireless Communications
- Senior Consultant Senior Manager @ Peppers & Rogers Group
- Head of Customer Operations Share Service Centre Bucarest Romania @ Vodafone
- Head of Consumer Service Spain and Latin America @ Vodafone
- Head of Latin America Hub @ Vodafone
- Head of Business Improvement European Operations @ Vodafone Global Enterprise
- Head of Vodafone Ireland Change Management @ Vodafone
Education
- London Business School
Executive MBA
2011 - 2012 - IE Business School
Executive MBA
2007 - 2009 - Sorbonne Universités
Master of Business Administration - MBA
1993 - 1995
- Università Cattolica del Sacro Cuore
International Law Degree
1983 - 1988
Skills
- Telecommunications
- Change Management
- Key Performance Indicators
- Customer Experience
- Mobile Devices
- Managed Services
- Mobile Communications
- Call Center
- Outsourcing
- Service Delivery
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