RocketReach Subscription Agreement

This Subscription Agreement, together with our Privacy Policy, the Terms of Service and any documents referenced herein (this “Subscription Agreement”), is a legally binding agreement between RocketReach LLC (“RocketReach”, “we,” “us” or “our”) and you (“you” or “Subscriber”) governing your subscription to RocketReach’s paid, premium Services (each, a “Subscription Service”). By subscribing to a Subscription Service, you agree to be legally bound by the terms of this Subscription Agreement. Capitalized terms will have the meanings given to them in the Terms of Service unless otherwise defined herein.

Exports; Lookups

Subscribers may pre-pay for a set number of Lookups and downloads of Lookup Information (each, an “Export”). Lookups will expire at the end of the applicable Subscription Term (as defined below).

Subscription Term and Renewal

Your subscription to the Subscription Service is for the duration of the period (either a monthly or annual period) specified in the description of the Subscription Service you have selected.

Unless you cancel your Subscription Service as set out in Section 5, or RocketReach otherwise notifies you in writing, your Subscription Service will automatically renew for successive periods of the same duration as the initial period (the initial period and each renewal period, a “Subscription Term”). Each renewal Subscription Term will be subject to the current terms and conditions of this Subscription Agreement.

Subscription Fees

By subscribing to a Subscription Service, you agree to pay RocketReach a fixed subscription fee for the Subscription Term specified in the description of the Subscription Service you have selected (the “Subscription Fee”). The Subscription Services consist of the initial Subscription Term and the renewal Subscription Terms, and by subscribing to a Subscription Service, you acknowledge that the Subscription Service has a recurring payment feature for each renewal of the Subscription Term, and you accept responsibility for all recurring charges prior to cancellation. Each renewal will be subject to our standard pricing available at https://rocketreach.co/pricing. All payment obligations are non-cancelable, and all amounts paid are non-refundable. All fees are due and payable at the beginning of every Subscription Term.

RocketReach reserves the right, in its sole discretion, to change the payment terms and increase or otherwise change the Subscription Fees at any time upon prior written notice to you, which will be sent to the email address provided by you and maintained under your account. Any price changes will take effect in the next Subscription Term.

Subscription Fee Adjustments

The Subscription Fee may increase during a Subscription Term if you exceed your plan’s allocated monthly cap (in which case you will have the option of purchasing additional Lookups) or change products or subscribe to additional features for use during the current Subscription Term. You also will be charged for additional credits used beyond your applicable allotment of Exports for the current Subscription Term. To avoid additional charges, purchase the appropriate tier of Subscription Service for your anticipated needs.

Cancellation

If you wish to cancel your Subscription Service or do not want your Subscription Service to automatically renew at the end of the Subscription Term, you may cancel your Subscription Service at any time from your account page or send a notice of non-renewal by email to support@rocketreach.co. Cancellation will prevent your Subscription Service from automatically renewing at the end of the current Subscription Term, but will not impair your continued use of the Subscription Service for the current Subscription Term. Your access to the Subscription Service cannot be terminated by you before the expiration of the current Subscription Term. In the event that you cancel your Subscription Service or terminate your account, you will not receive any refunds of any kind.

Fair Usage Policy

Certain paid subscription plans offered by RocketReach include access to unlimited Lookups (the “Unlimited Plans”). As part of our commitment to providing high quality, fast and reliable access to the Services for all users, and to avoid potential abuse or inappropriate use of the Services, Unlimited Plans are restricted to 10,000 searches and 10,000 Lookups within a rolling 30-day period. Additional restrictions on the number of searches and Lookups per minute, hour and day may also apply in RocketReach’s sole discretion.

Teams

Subscribers may invite others to join a group of Subscribers, or may be invited to join a group of Subscribers (each, a “Team”). Teams are managed by the Subscriber who created the Team. A Subscriber may only be part of one Team at a time. If you accept an invitation to join a Team, then you will still be able to use the Lookups and Exports you purchased before you joined the Team, but the Subscriber who manages the Team must purchase additional Lookups and Exports on your behalf. You may remove yourself from a Team and the Subscriber who manages the Team may remove you from the Team at any time and for any or no reason by sending an email to support@rocketreach.co.

Export License

In addition to the license to the Services granted to you in the Terms of Service, subject to your complete and ongoing compliance with this Subscription Agreement, RocketReach grants you a limited, worldwide, non-exclusive, non-transferable, non-sublicensable, revocable license to generate and use the Exports included in your Subscription Service solely for your personal use. This license grant is limited to the maximum amount of Exports allowed by your Subscription Service (subject to any additional Exports purchased by you).

Billing

If you are paying via bank account, credit card or debit card, you authorize us (through the Payment Processor (as defined below)) to charge your payment method on a going-forward basis for all Subscription Fees payable at the beginning of each Subscription Term, including upgrades, additional purchases and all applicable Taxes, until you cancel your Subscription Service or you or we terminate your account. We use third party payment processors (e.g., Braintree, Stripe, PayPal, etc.) (“Payment Processors”) to bill you through the payment method linked to your account. The processing of payments will be subject to the applicable Payment Processor’s terms and conditions, privacy policy, and all other relevant agreements, as the same may be modified by the applicable Payment Processor from time to time. We are not responsible for any errors by the Payment Processor. You hereby authorize us to use the Payment Processors to process payments, and consent to the disclosure of your payment information to such Payment Processors. You must cancel your subscription before it renews in order to avoid billing of Subscription Fee for the next Subscription Term to your account. You may cancel your Subscription Service by contacting us at support@rocketreach.co.

Payment Information

You agree to keep your contact information, billing information and credit card information (where applicable) up to date in your account. Changes may be made on your “Billing Page” within your RocketReach portal. You represent and warrant to RocketReach that such information is true and accurate and that you are authorized to use the payment method registered for your account. You will promptly update your account information with RocketReach or the Payment Processor, as applicable, of any changes (for example, a change in your billing address or credit card expiration date) that may occur.

Tax

All sums payable to us under this Subscription Agreement are exclusive of any value added tax or equivalent tax chargeable in the European Union, United Kingdom or elsewhere (“VAT”), as well as all sales, use, gross receipts, environmental, ad valorem, or excise tax, or any other similar taxes, fees duties, or charges of such kind imposed by any tax authority in any jurisdiction (together with VAT, “Taxes”), and you agree to pay an amount equal to any Taxes chargeable on those sums on delivery of a valid invoice by us. For the avoidance of doubt, you will have no liability for any Taxes imposed on or by reference to our gross revenues or net income. To the extent you are registered for VAT purposes, at our request you will provide us with the VAT registration number under which you are registered in the relevant jurisdiction.

Modifications

RocketReach reserves the right, in its sole discretion, to modify or replace any part of this Subscription Agreement by posting the updated version on our website and/or notifying you by some other means. It is your responsibility to check this Subscription Agreement periodically for changes. Any changes to this Subscription Agreement will take effect immediately upon posting and will be reflected in the “Last updated” entry at the bottom of this Subscription Agreement. Your continued use of or access to the Subscription Services following the posting of any changes to this Subscription Agreement constitutes acceptance of those changes.

Last updated: January 10, 2025