Privacy Policy

Last updated: February 1, 2024

Welcome! This page describes RocketReach’s practices regarding the collection, use and disclosure of the information we collect from and about you when you use our Services. We take our obligations regarding your privacy seriously and have made every effort to draft this Privacy Policy in a manner that is clear and easy for you to understand.

This Privacy Policy (“Policy”) describes how we collect, process, share and safeguard Personal Data we collect from you, or that you provide to us, in connection with your use of our website https://rocketreach.co/ (“Website”) or in connection with the provision of any services through the Website or elsewhere, including to provide web-based tools that enable our users and customers to find business contact details of professionals (together with the Website the “Services”). This Policy also applies to the Personal Data of professionals whose business contact details appear in our Services. This Policy also tells you about your rights and choices with respect to your Personal Data, and how you can contact us if you have any questions or concerns. In this Policy, “Personal Data“ means any information relating to an identified or identifiable individual. Please read this Policy carefully.

Personal Data We Collect

We obtain Personal Data from various sources described below.

• Account Information. If you create an account to use our Services, we collect Personal Data to allow you to use our Services via this account. When you sign up, you provide us with your name, email address, password, mobile phone number and other account information necessary to create and maintain your account.
• Contact information and other information you choose to provide to Us. You have the ability to provide a variety of information during your interactions with us, such as through emails or other communications. When you contact us via a contact form, email, or other means, you provide us with Personal Data, such as your name and contact details, and the content of your communications.
• Support Information. When you request technical support services, we will process your Personal Data such as your name and the contact details you use to contact us, as well as information on the reasons for your support request, and any additional information you may provide in that context.
• Financial Information. If you purchase one of our online subscription-based services, you will need to provide us with your credit card information. We will use that information solely for the purpose of fulfilling your purchase request. We do not store any credit card information, but rely on the services of payment providers to carry out any payments you wish to make to us.

Where applicable, we may indicate whether and why you must provide us with your Personal Data as well as the consequences of failing to do so. For example, it may be necessary for you to disclose certain Personal Data in order for us to provide the Services to you.

• Single Sign-On Through Internet Service Providers. We may collect Personal Data from internet service providers when you decide to use their single sign-in servers to connect to our Services. Your interactions with these tools are governed by the privacy policies of the corresponding platform you use to sign in.
• Cookies and Similar Technologies. We collect Personal Data via cookies, pixel tags, or similar technologies on our Services (collectively referred to as “cookies“). For more information on our use of cookies, please read our Cookie Policy.
• Device and Usage Information: When you access and use the Services, we receive and store information about interactions with our Services, such as date/time stamps, usage information and statistics, as well as your device, including your internet protocol (IP) address, browser type, device type, device identifiers, operating system version and type.

• Publicly Available Information. Our search technology scans the web and collects publicly available information from third party websites, such as, social media sites, corporate websites and public records. This information may include your name, email address, phone, work history, education, location, social profile, skills and other similar information. Our technology may also infer Personal Data about you by making assumptions based on publicly available information, such as inferring professional email addresses based on common formats used at a particular company.
• Google API. Our use and transfer of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements contained within them.
• Third Parties. We may obtain Personal Data about you from third parties such as people directories, data brokers, corporate information directories and other entities. This information may include name, email, phone, work history, education, location, social profile, skills and other similar information.

• Community Program. Customers that participate in our Community Program may opt-in and choose to share Personal Data of their professional business network with us, such as address book information, email header, contact information and email signature blocks in accordance with our Terms of Service. Participating customers share this Personal Data with us by connecting their cloud email account (e.g., Google or Microsoft) to our Services to allow us to access information stored by the provider.

How We Use Personal Data We Receive or Collect

We use the Personal Data we collect for the following purposes:

• To Operate and Administer our Services to You.
  
We use Personal Data to operate and administer our Services in accordance with our terms, conditions, and policies. This includes:


• To Create Your Account for our Services and to secure and maintain it.
• To Provide Our Services, including to operate, maintain and support our Services by making available our online database with business contact details to users and customers.
• To Communicate With You, including to contact you for administrative purposes such as security or support and maintenance advisories, to provide services and information that you request, to respond to comments and questions, to contact you regarding issues concerning your use of our Services, including changes to this Policy, and to otherwise provide customer support.
• For Customer and Vendor Relationship Management, including to track emails, phone calls, and other actions you have taken as our customer or vendor.



If you are located in the EEA, Switzerland or the UK, where you have contracted for the Services directly with us, our legal basis for processing your Personal Data is to perform our end of our contracts with you. Where we do not have a contractual relationship with you, for example because you use our Services on behalf of a business that contracted with us or your contact details appear within our Services, we process your Personal Data based on our, and our customers’, legitimate interests in providing, maintaining and accessing the Services. We only rely on legitimate interest as a legal basis when such legitimate interests are not overridden by your interests or your fundamental rights and freedoms and we ensure we comply with any request you make to exercise your rights.

• To Improve, Monitor, Personalize, and Protect Our Services.

It is in our legitimate business interests to improve and keep our Services safe for our users. This includes:

• For Analytics and Product Development, including to measure and analyze usage trends and preferences in order to improve our Services, and to develop new products, services, and features.
• For Personalization to customize our Services.
• For Preventing Fraud, Criminal Activity, or Misuse of Our Services, including to ensure the security of our IT systems, architecture and networks (such as for troubleshooting, testing, system maintenance, support, and hosting of data).
• For Aggregation. We sometimes aggregate or anonymize Personal Data in a form that does not allow our users or professionals to be personally identified and use the resulting information for statistical analysis regarding the use of the Services, such as to better understand our customer base, or for other purposes.



Where required under applicable law (e.g., if we use certain cookies in the EEA and UK), we will rely on your consent for such purposes.

• For Marketing and Advertising Purposes.

Subject to any consent requirements under applicable laws, we may use Personal Data to promote, advertise and market our Services to you in accordance with our legitimate interests. This includes:

• To Send Marketing Materials, alerts about the latest developments and features or other promotional materials, and to develop new promotional materials that can be useful or relevant to our customers. You will always be provided with an opportunity to unsubscribe from such communications.
• To Display Targeted Advertising. We may show you advertising on other websites you visit through the use of cookies and other similar technologies when you visit our Website. You can limit online tracking as described in our Cookie Policy.
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• For Administrative and Legal Purposes.

We may use Personal Data for compliance purposes where it is in our legitimate interests, including enforcing our Terms of Service or enforcing or defending other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency, and to comply with our legal obligations and internal policies as permitted by law.

Who We Share Personal Data With

We may disclose Personal Data about you in the following circumstances:

• Customers and Users of the Website. We make available Personal Data such as name, email, phone, work history, education, location, skillset, social profiles and related data to our customers, and to users of our Website, in order to provide them with the Services.
• Group Entities. We may disclose Personal Data about you to our affiliates and subsidiaries.
• Service Providers. We work with third parties to provide services such as hosting, maintenance, and support. These third parties may have access to or process your Personal Data as part of providing those services to us. For example:
• We use service providers such as payment providers to process credit card payments on our Website. When you use a credit card to pay for our services, information such as your name, billing address, phone number, email address and credit card information will be submitted to service providers for verification and to manage any recurring payments.
• Cloud service providers who we rely on for data storage, disaster recovery and to perform our obligations to you;
• We use providers of business communication tools.
• Legal. Information about our users, including Personal Data, will be disclosed to law enforcement agencies, regulatory bodies, public authorities or pursuant to the exercise of legal proceedings if we are legally required to do so, or if we believe, in good faith, that such disclosure is necessary to comply with a legal obligation or request, to enforce our terms and conditions, to prevent or resolve security or technical issues, or to protect the rights, property or safety of RocketReach, our users, a third party, or the public.
• Change of Corporate Ownership. We may disclose Personal Data to an acquirer, successor, assignee, or other related party as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
• Aggregated Information. We may disclose aggregated or otherwise anonymized information for any purpose, unless we are prohibited from doing so under applicable law.
• Business Partners. We may share Personal Data such as name, email, phone, work history, education, location, skillset, social profiles and related data with our business partners, including for the purposes of sales, marketing, recruiting and other related purposes. We may share Personal Data with our business partners in order to contact potential customers, market products and services, recruit new employees and for other related purposes.

Your Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with the following control over your information.

• Account and User Controls.


• Promotional Materials. If you do not wish to have your email address or other contact information used by RocketReach for marketing purposes to promote our own or our affiliates’ or subsidiaries’ products or services, you can opt out by contacting us as set out in the “Contact Us“ section below. If we have sent you a newsletter or promotional email, you may opt-out of receiving them by following the instructions included in each newsletter or communication.
• Accessing, Deleting and Correcting Your Account Information. You may contact us as set out in the “Contact Us“ section below to request access to, correct or delete any Personal Data that we have about you. We cannot delete your Personal Data except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.


• Personal Data Requests. We may offer you choices that affect how we handle the Personal Data that we control. Where required under the laws that apply in your place of residence, such as if you reside in the EEA, Switzerland, or the UK, you may request the following in relation to your Personal Data:


• Information. You may request information about how we have collected and used your Personal Data. We have made this information available to you without having to request it by including it in this Privacy Policy.
• Access. If you ask us, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data along with certain other details. If you require additional copies, we may need to charge a reasonable fee.
• Correction. You have the right to correct, update or complete any Personal Data we hold about you that is inaccurate or incomplete. Please note that we may rectify or remove incomplete or inaccurate information, at any time and at our own discretion.
• Deletion. You may request to have your Personal Data anonymized, erased or deleted, as appropriate. In this case, if there is no overriding legitimate interest to continue processing your Personal Data we will erase your data.
• Opt Out of Selling Personal Information. If your Personal Data appears within our Services, you may opt out of our disclosure of your Personal Data to our customers and other users of our Services by using our “Claim Your Profile” form at https://rocketreach.co/claim-profile/.
• Opt Out of Targeted Advertising. We share Personal Data with advertising partners that display offsite RocketReach targeted advertising around the web as described in the “How We Use Personal Data We Receive or Collect” section above. You can limit online tracking as described in our Cookie Policy.

Additional rights, such as to object to and request that we restrict our use of your Personal Data, and where applicable, you may withdraw your consent. You may exercise these rights by using our “Claim Your Profile” form at https://rocketreach.co/claim-profile/ or by contacting us as set out in the “Contact Us“ section below. Please note that, prior to any response to the exercise of such rights, we will require you to verify your identity. California residents can empower an “authorized agent” to submit requests on their behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.

In some instances, your choices and rights may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights.

Please note, if you have a concern about our privacy practices, including the way we handle your Personal Data, you can report it to your local data protection authority. We hope you will be able to address any concerns with us directly in the first instance so we are able to respond to them.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com

International Data Transfers

RocketReach is based in the U.S. When you use the Services, you provide your Personal Data directly to us in the U.S. We also collect Personal Data directly in the U.S. from publicly available sources as described in the “Personal Data We Collect” section above. We may transfer your Personal Data to our service providers and other third parties in the U.S. and other jurisdictions that may not provide the same protections for Personal Data as the data protection laws in your home country.

If we transfer your Personal Data internationally, we will ensure that relevant safeguards are in place to afford adequate protection for your Personal Data and we will comply with applicable data protection laws, including by implementing EU Commission- or UK government-approved contractual protections for the transfer of your Personal Data to service providers. For more information about how we transfer Personal Data internationally, please contact us as set out in the “Contact Us“ section below.

Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect Personal Data from children under the age of 18. If you learn that a child has provided us with Personal Data in violation of this Policy, please contact us as set out in the “Contact Us“ section below.

Data Security

We have implemented physical, managerial, and technical safeguards that are designed to improve the integrity of Personal Data that we collect, maintain, and otherwise process and to secure it from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website. Any transmission of Personal Data is at your own risk.

Data Retention

We store all Personal Data for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal or regulatory obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it was collected, bearing in mind the requirements applicable to the situation and the need to delete outdated, unused information at the earliest reasonable time.

When deleting Personal Data, we will take measures to render such Personal Data irrecoverable or irreproducible, and the electronic files which contain Personal Data will be permanently deleted.

Third Party Services

The Services may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, and governing privacy and security, even if accessed through the Services. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Service and we encourage you to learn about third parties’ privacy and security policies before providing them with your Personal Data.

Changes and Updates to this Policy

We may update this Policy from time to time to reflect changes in our privacy practices. It is our policy to post any changes we make to this Policy online. The date the Policy was last revised is identified at the top of the page. Please monitor our Website and this Policy periodically to check for any changes. If we make material changes to how we treat our users’ Personal Data, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page.

Contact Us

RocketReach is the entity responsible for the processing of your Personal Data and is the controller for your Personal Data under applicable laws. To exercise your rights under this Policy, including to request that we delete your Personal Data or refrain from selling your Personal Data, visit https://rocketreach.co/claim-profile.

If you have any questions or comments about this Policy or our privacy practices, or to make other requests relating to your Personal Data, please contact us by one of the following methods:

RocketReach
144 N 7th St, PO #421
Brooklyn, NY 11211
United States

In addition, you may contact our data protection officer at privacy@rocketreach.co or (833) 212-3828.

If you are located in the EEA, or the UK, you may also contact our data protection representative at: VeraSafe Ireland Ltd., Unit 3D North Point House, North Point Business Park, New Mallow Road, Cork T23AT2P, Ireland, or at VeraSafe United Kingdom Ltd., 37 Albert Embankment, London SE1 7TL, United Kingdom.

NOTICE AT COLLECTION

Here is a high-level snapshot of the main ways we use and share the personal information we collect from your use of the Services. For complete information on our privacy practices, please read the Privacy Policy.