CallAssistant Information

Founded in 2009, CallAssistant is a rapid growth, private equity backed company that is transforming the call center BPO and technology industries. Our patented Echo technology delivers industry-leading performance, peerless compliance, and a remarkable customer experience on every call. With Echo, every one of our agents interacts with the optimal voice, tone and articulation, and these results continue even as we scale to meet the needs of our customers. Echo changes the way agents interact with callers. Instead of using their voice to speak, agents interact with customers by controlling a set of audio files recorded by a top-performing agent. By seamlessly blending the fluidity and flexibility of an human agent with the precision and consistency of a machine, Echo creates exceptional customer conversations. This can be a lot to take in. You can learn more about Echo by visiting our website. CallAssistant specializes in scripted outbound and inbound calls for many call types including lead qualification, survey, order taking, sales, and tier one customer service. We also license Echo technology to companies with in-house call centers. CallAssistant is a member of PACE and a recipient of 2012 PACE Technovation Award for the Echo Platform