Diamond Resorts™ Resort Operations Information

Global Resort Operations runs on three key principles and four core fundamentals. Through our fundamentals, our ultimate goal is to give our members, owners and guests memorable Vacations for Life® by enhancing customer journey throughout North America and Europe. We do this through our three key principles: Alignment, Teamwork and Trust. We align our goals and deliverables, as well as the HOA Boards, resort teams, and corporate departments. Teamwork is created by working together and holding each other accountable for our commitments, and trust is built by the continual performance and reliability of team members. WHAT WE DO Our team members embrace, perform and deliver on our four fundamentals through our hospitality experiences. WHAT WE DO, THROUGH OUR CORE FOUR FUNDAMENTALS: Provide world-class service, establish financially healthy HOAs, maintain and continually refurbish resorts and be an Employer of Choice. PROVIDE WORLD CLASS SERVICE From the moment our members, owners and guests walk into our resorts, it is our mission to build and solidify relationships. We do this by integrating hospitality experiences throughout our resorts, with a company-wide culture of We Love to Say Yes®. ESTABLISH FINANCIALLY HEALTHY HOAs We do this with long-range planning and streamlined budgeting for the upcoming years. Once established, we transparently communicate it to the HOA Board Members for approval. MAINTAIN AND CONTINUALLY REFURBISH RESORTS We make sure our resorts are appealing, comfortable and to the highest quality of standards for our members, owners and guests to enjoy. EMPLOYER OF CHOICE By giving our team members the tools, resources, opportunities and a competitive compensation package to further enrich their careers, we continue to be Employer of Choice.