William Daws Email
Sr. Project Business Analyst @ Conduent
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William Daws Location
- Port Charlotte, FL, US
William Daws Work
- 2017 - now Sr. Project Business Analyst @
- 2013 - now Contact Center IVR Implementation Manager @
- 2015 - 2017 Project Business Analyst @
- 2008 - 2015 Contact Center Manager @ ACS XEROX Company
- 2004 - 2008 Contact Center Supervisor @ ACS, a Xerox Company
- 1998 - 2004 Contact Center Supervisor @ Sprint PCS
William Daws Education
- Florida State College at Jacksonville
Associate's degree (IT Management)
2016 - 2017 - Florida State College at Jacksonville
AA IT Management (IT Management)
- Tallahassee State College
- Tallahassee Community College
William Daws Skills
- Problem Solving
- Infrastructure
- Communication
- Contact Centers
- Management
- Workforce Management
- Call Center
- Vendor Management
- Training
- Change Management
- Process Improvement
- CRM
- Performance Management
- Avaya
- Operations Management
- Team Leadership
- Call Centers
- Leadership
- Business Process Improvement
- Sla
- Outsourcing
- Microsoft CRM
- Oracle CRM
- Coaching
- IVR
- ININ - Interaction Client - Interaction Administrator
William Daws Summary
- William Daws, based in Port Charlotte, FL, US, is currently a Sr. Project Business Analyst at Conduent. William Daws brings experience from previous roles at Xerox, ACS XEROX Company and ACS, a Xerox Company. William Daws holds a 2016 - 2017 Associate's degree in IT Management @ Florida State College at Jacksonville. With a robust skill set that includes Problem Solving, Infrastructure, Communication, Contact Centers, Management and more. William Daws has 3 emails on RocketReach.
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