Patricia John's Location
Leicester, GB
Patricia John's Work
- Director of Customer Journey @ Midland Heart
- Customer Services and Customer Experience Director @ Open to work
- Customer Services Director @ Arriva UK Bus
- Interim Head of Customer Experience @ Northern
- P3M3 Comms and Engagement Lead - Interim @ Network Rail
- Head of Training, Quality, Knowledge Management, Business Change and Staffing @ The Open University
- Customer Experience Director @ Europcar
- Consultant @ Coracle Learning Limited
- Head of Customer Service Centres - Interim @ Marks and Spencer
- General Manager Road Customer Services - Interim @ The AA
Patricia John's Education
- Southall Grammar School
Patricia John's Skills
- Change Management
- Performance Management
- Operations Management
- Team Management
- Coaching
- Strategic Planning
- Outsourcing
- Customer Experience
- Business Process Improvement
- Customer Service
Patricia John's Summary
Patricia John, based in Leicester, GB, is currently a Director of Customer Journey at Midland Heart, bringing experience from previous roles at Open to work, Arriva Bus (UK), Arriva Rail North (Northern) and Network Rail. Patricia John holds a Southall Grammar School. With a robust skill set that includes Change Management, Performance Management, Operations Management, Team Management, Coaching and more, Patricia John contributes valuable insights to the industry. Patricia John has 3 emails on RocketReach.
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