2020 -
2022 Director and Chief of Staff - Client Services @
2015 -
2019 Site Director @
2006 -
2015 Director of Operations @
2004 -
2006 Programmer Analyst @ Cubepoint Inc.
Neil Torres Education
Ateneo Graduate School of Business 2008
-
2010
University of the Philippines 2000
-
2004
Neil Torres Skills
Analytics
Business Intelligence
Customer Experience
Database Marketing
Team Management
Contact Center Management
Contact Centers
Marketing Operations
People Management
Customer Relationship Management (CRM)
Business Process Outsourcing (BPO)
Operations Management
Leadership
Outsourcing
Service Delivery
Business Strategy
Business Transformation
P&L Management
Coaching
Transition Management
Client Relations
Customer Service
Voice of the Customer
Decision-Making
Problem Solving
Data Privacy
Reporting
Business Intelligence (BI)
Innovation Development
Team Leadership
Business Relationship Management
Performance Management
Lean Transformation
Global Client Management
Performance Metrics
Automation
Process Improvement
Six Sigma
Lean Six Sigma
Performance Improvement
Business Reviews
Customer Support
Email Marketing
Marketing Automation
B2B Marketing
Business Development
Account Management
Marketing Strategy
Business Analysis
ASEAN
Latin America
Offshoring
Support
Neil Torres Summary
Neil Torres, based in Valenzuela, NCR, PH, is currently a Director of Operations at Optum. Neil Torres brings experience from previous roles at TaskUs, Concentrix, Harte Hanks and Cubepoint Inc.. Neil Torres holds a 2008 - 2010 Ateneo Graduate School of Business. With a robust skill set that includes Analytics, Business Intelligence, Customer Experience, Database Marketing, Team Management and more. Neil Torres has 5 emails on RocketReach.
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