2012 -
2015 Director of Customer Success (Americas) @
2011 -
2012 Director, Global CSAT and Quality @
2009 -
2011 Principal Business Analyst, Customer Satisfaction @
2008 -
2009 Senior Director, Customer Service Quality @
2006 -
2008 Director, North America Customer Services @
2004 -
2006 Manager, Customer Service @
2003 -
2004 Project Manager, Member Services @
2000 -
2003 Supervisor, Member Services @
Matt Johnson Education
Gordon College
Babson F.W. Olin Graduate School of Business
Matt Johnson Skills
Business Analysis
Business Development
MS Project
Data Migration
Program Management
Visio
CRM software
Cross Functional Team Leadership
Strategy
Analysis
Process Improvement
Microsoft Office
Management
Software Documentation
PowerPoint
Access
SAP
Data Analysis
Oracle
Leadership
Project Management
Salesforce.com
CRM
Marketing
Customer Service
Systems Analysis
Customer Relationship Management Crm
Sales
JIRA
Microsoft Word
Strategic Planning
Microsoft Excel
Customer Relationship Management
Matt Johnson Summary
Matt Johnson, based in Tewksbury, MA, US, was previously a Director of Provider Service at Blue Cross Blue Shield of Massachusetts. Matt Johnson brings experience from previous roles at Avid Technology and Monster. Matt Johnson holds a Gordon College. With a robust skill set that includes Business Analysis, Business Development, MS Project, Data Migration, Program Management and more. Matt Johnson has 1 emails and 1 mobile phone numbers on RocketReach.
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