Marlene Clement Location
- Henderson, NV, US
Marlene Clement Work
- 2019 - now Customer Care Director II @
- 2017 - 2019 Pharmacy Operations @ Optum
- 2010 - 2016 Director of Service Delivery @ Express Scripts Inc., formerly MEDCO
- 2009 - 2010 Director of Customer Service @ Express Scripts (formerly Medco)
- 2006 - 2009 Senior Manager- Process Improvement and Project Management @ Medco
- 2005 - 2006 Client Analyst @ Medco
- 2000 - 2005 Customer Service Manager @ Medco
- 1998 - 2000 Call Center Manager @ MicroAge Teleservices
- 1997 - 1998 Call Center Supervisor @ MicroAge Teleservices
- 1994 - 1997 Senior Quality Assurance Specialist @ Fingerlakes Blue Cross & Blue Shield
- 1986 - 1994 Various Positions (Claims Auditor, Provider Rep, Research and Trans. Coordinator, Claims Processor) @ Fingerlakes Blue Cross & Blue Shield
Marlene Clement Education
- The College at Brockport, State University of New York: Brockport, New York
Bachelor of Business Administration (B.B.A.) (Business Administration and Management, General)
1994 - 1997 - Monroe Community College
Associate of Science (A.S.) (Business Administration and Management, General)
1984 - 1987
Marlene Clement Skills
- Medicare Part D
- Call Center
- Managed Care
- Process Improvement
- Customer Service
- Vendor Management
- Cross-functional Team Leadership
- Healthcare
- Customer Satisfaction
- Six Sigma
- Medicare
- Performance Management
- Change Management
- Leadership
- Quality Assurance
- Call Centers
- Training
- Account Management
- Management
- Budgets
- CRM
- Project Management
- Analysis
- Strategy
- Customer Experience
- Cross Functional Team Leadership
Marlene Clement Summary
- Marlene Clement, based in Henderson, NV, US, is currently a Customer Care Director II at IngenioRx. Marlene Clement brings experience from previous roles at Optum, Express Scripts Inc., formerly MEDCO, Express Scripts (formerly Medco) and Medco. Marlene Clement holds a 1994 - 1997 Bachelor of Business Administration (B.B.A.) in Business Administration and Management, General @ The College at Brockport, State University of New York: Brockport, New York. With a robust skill set that includes Medicare Part D, Call Center, Managed Care, Process Improvement, Customer Service and more. Marlene Clement has 1 emails and 1 mobile phone numbers on RocketReach.
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