Mark Lapolla Email & Phone Number
Work Force Management Resource and Reporting Analyst @ Excellus BCBS
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Mark Lapolla Location
- Utica, NY, US
Mark Lapolla Work
- 2018 - 2021 Compliance Project Specialist @
- 2013 - 2018 Manager, Customer Operations @
- 2013 - 2013 Supervisor Customer Care @
- now Work Force Management Resource and Reporting Analyst @
- now Director, Learning and Performance @
- now Manager, Measures and Controls @
- now Lead Operations Analyst @
Mark Lapolla Education
- Utica College
Bachelor of Science (B.S.) (Health Studies, Human Behavior)
Mark Lapolla Skills
- Operations Management
- Business Strategy
- Operational Metrics
- Performance Improvement
- Customer Ralations
- Staff Development
- Operational Efficiency
- Process Improvement
- Conflict Resolution
- Training
- Management
- CRM
- Analysis
- Team Leadership
- Call Centers
- Customer Satisfaction
- Business Analysis
- Strategic Planning
- Microsoft Office
- Microsoft Word
- Marketing
Mark Lapolla Summary
- Mark Lapolla, based in Utica, NY, US, is currently a Work Force Management Resource and Reporting Analyst at Excellus BCBS. Mark Lapolla brings experience from previous roles at Excellus BCBS. Mark Lapolla holds a Bachelor of Science (B.S.) in Health Studies, Human Behavior @ Utica College. With a robust skill set that includes Operations Management, Business Strategy, Operational Metrics, Performance Improvement, Customer Ralations and more. Mark Lapolla has 2 emails on RocketReach.
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