Silsoe, England, United Kingdom


  • Operations Director @ Haven Holidays
  • COO @ Addison Lee
  • Managing Partner @ Roburg Partnerships Ltd, Customer Experience Transformation Consultancy
  • Head of Customer @ easyJet
  • Regional Director of Operations @ Starbucks
  • Head of Customer Services @ easyJet
  • Executive management programme @ easyJet
  • Head of Ground Operations @ easyJet


  • Ashridge Executive Education, Hult International Business School

    Diploma in General Management

    2004 - 2008
  • Middlesex University

    Coaching for performance (Coaching)


  • Team Leadership
  • Operations Management
  • Commercial Aviation
  • Management
  • Leadership
  • E-commerce
  • Customer Service
  • Aircraft
  • Retail
  • Customer Experience

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