Francis Ferreira's Location
State of Paraná, Brazil
Francis Ferreira's Work
- Director of Operational Intelligence @ Dbm Contact Center
- Executive Director - Tecpuc @ Grupo Marista
- Operations Manager - Tecpuc @ Grupo Marista
- Call Center Manager @ Dbm Contact Center
- Owner @ Desvendando Call Center
- Service Manager @ Luvas Yeling
- Commercial Manager @ Paraná Banco S/A
- Call Center Coordinator @ Sascar Tecnologia e Segurança Automotiva S/A
- Call Center Manager @ Sicredi Nossa Terra PR/SP
- Direct Business Manager @ HSBC
Francis Ferreira's Education
- Pontifícia Universidade Católica do Paraná
(Teaching, Management, Education)
2020 - 2021 - FAE Business School
(Finance)
2009 - 2011 - UNICURITIBA
Bachelor of Business Administration (Business Administration)
2000 - 2005
Francis Ferreira's Skills
- Banking
- Team Leadership
- Call Centers
- Strategic Planning
- Business Planning
- Call Center
- Customer Service
- Negotiation
- Business Analysis
- Customer Retention
Francis Ferreira's Summary
Francis Ferreira, based in State of Paraná, Brazil, is currently a Director of Operational Intelligence at DBM Call Center, bringing experience from previous roles at Grupo Marista, DBM Call Center and Desvendando Call Center. Francis Ferreira holds a 2020 - 2021 Pontifícia Universidade Católica do Paraná. With a robust skill set that includes Banking, Team Leadership, Call Centers, Strategic Planning, Business Planning and more, Francis Ferreira contributes valuable insights to the industry. Francis Ferreira has 3 emails on RocketReach.
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