E-commerce Plus Information

Logistics Plus is the flagship service of Teleresponse S.A., founded in 1996, providing integrated Logistics, Call center and Customer Service services, to e-business and direct marketing companies, thus assisting its customers to achieve the highest standards in customer service. The Company’s Top Management and Team of Executives possess a wide experience in online and direct marketing business in order to be able to respond appropriately to Customer needs. The company follows the highest standards in customer service and has acquired the following certifications: - ISO 9001 for International Quality Management - ISO 22000 for International Foods Safety and Handling of Organic Products Logistics Plus Service is geared towards the specific needs of our Customers in order to maintain a profitable relationship between Customer and the End User of the Service. Our Service is organized under the principle of “one-stop shop” in order to be economical and efficient. Logistics Plus is fully automated and contains the following components: -Full or partial storage in a first class environment using WMS -Order taking through telephone or online transfer of orders -Picking and Packing using electronic matching which zeroizes possible errors -Invoicing using all means of payment including credit card installments if needed -Collection of sale receipts and fund’s transfer to Customer’s Bank account -Collection and Quality checking of product returns -Product replacement of Customer returns -End Customer Refunds on behalf of our Customers -Problem solving and Customer after sale Service -Online Real Time Information to our customers and monthly financial reporting to be used for tax purposes. The Company also provides additional services to Customers that have a need for Inbound and Outbound Services, SMS texting, Database Management, CRM Services and RFM Scoring that includes data from various customer bases either online or offline.