Location
New Delhi, Delhi, India
Work
- Vice President, Business Transformation @ Accenture
- AVP Business Excellence - Digital Marketing @ Accenture
- Business Excellence Lead @ Accenture
- Program Manager - Business Process Improvement @ Adobe
- Consultant - Business Process Excellence and Transformation @ WNS Global Services
- Deputy Manager @ IBM
- Assistant Manager Transactional Quality @ IBM
- Lead Quality Analyst Transactional Quality @ IBM
- Customer Service Representative @ IBM
- Collections Specialist @ GENPACT
Education
- NMIMS Global Access School for Continuing Education
Postgraduate Degree (PGDBM) (Operations Management and Supervision)
2020 - 2022 - Indian Statistical Institute
Master Black belt and Business Analytics (Statistics)
2016 - 2016 - University of Delhi
Bachelor's degree
2008 - 2011
Skills
- Leadership
- Six Sigma
- Customer Experience
- BPO
- Business Transformation
- Data Analysis
- Process Excellence
- Vendor Management
- Team Management
- Process Improvement
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