Customer management is a major part of what you do. At Capita, it’s all we do. Working with household names including O2, British Gas, William Hill, DWP and the National Trust, we manage the whole customer journey and product lifecycle, across all channels. We’ve built our success on: • Understanding your market and your customers • Genuinely transforming clients’ customer management operations – in fact, we guarantee it • Having the right people in the right locations • Insight-led innovation • Being part of Capita plc, the UK’s leading business process outsourcing (BPO) and professional services company By doing what we do best – attracting, retaining and looking after your customers - we leave you free to focus on what you do best.
View Top Employees from Capita Customer ManagementWebsite | https://www.capitacustomermanagement.co.uk/ |
Employees | 457 (237 on RocketReach) |
Founded | 1984 |
Technologies |
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Industry | Outsourcing/Offshoring, Customer Management, Outsourced customer service, Outsourcing services, Transformational Outsourcing, Customer Service, Contact Centre services, Contact Centre Outsourcing, Call Centre services, Call Centre Outsourcing, Customer retention |
Keywords | Customer Journey, Customer Experience, Outsourced Customer Service Solutions, Bpo, Product Life Cycle Management, Omnichannel Customer Service, Customer Relationship Management, Customer Support, Customer Care, Multichannel Customer Service |
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Tracy Yelland is the Head of IT, Property and Change Portfolio of Capita Customer Management.
237 people are employed at Capita Customer Management.