Location
Bengaluru, Karnataka, India
Work
- Head Emerging and Mid Market Sales @ Razorpay
- Senior Director @ Razorpay
- Vice President - SME Sales, Account Management and Merchant Experience @ Mswipe Technologies Pvt. Ltd.
- General Manager Operations and Vendor Management @ Tata Sky Ltd
- Head – Global Operations and Fraud Management @ National Bank of Bahrain
- Head - Banking Operations @ Al-Salam Bank, Bahrain
- Manager Call Center and Quality Assurance @ BankDhofar
- Manager BPO Operations @ Infoline LLC
- Team Leader - DirecTv @ Convergys
- Process Associate @ GE Capital
Education
- The Wharton School
Fintech : Foundations, Payments & Regulations (Fintech)
2020 - 2020 - University of Cambridge
PG Certificate in Strategy (Strategic Management)
2009 - 2010 - Project Management
PMP (Project Management)
2013 - 2013
- MSNIA
Six Sigma Black Belt (Quality)
2009 - 2010 - QAI
Six Sigma Green Belt
2008 - 2009 - The Call Centre School
Business School Essentials for Call Centre Managers (People Management, Process Management & Strategy)
2006 - 2006 - Delhi University
Bachelor in Commerce (Economics, Accounting)
1996 - 1999 - Prince2 certification
Certificate (Project Management)
2019 - 2019 - MSNIA
Certified Six Sigma Black Belt (Six Sigma)
- PRINCE2
PRINCE2 Practitioner (Project Management)
Skills
- Team Management
- Management
- Business Analysis
- CRM
- Vendor Management
- Call Centers
- Process Improvement
- Leadership
- Strategy
- Team Leadership
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