Location
Lisbon, PT
Work
- Senior Head of Customer Service @ Farfetch
- Head of Customer Service @ Farfetch
- Senior Customer Service Manager @ Farfetch
- Multilingual Operations Director @ Teleperformance
- Call Center Manager and Account Manager @ Teleperformance
- Contact Center Supervisor @ Teleperformance
Education
- IADE – Instituto de Artes Visuais, Design e Marketing
Degree in Comunication Design
1999 - 2003
Skills
- Call Centers
- Contact Centers
- Call Center Development
- Customer Experience
- Customer Satisfaction
- Inbound Marketing
- Team Management
- Outsourcing
- Team Leadership
- Call Center
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